Frequently Asked Questions
We ship to Europe, UK, North America, Australia & New Zealand. If you are outside the above please email our customer care team here & our team will happily aim to facilitate your request
Orders placed Monday to Friday are sent out within 24 hours, excluding public holidays.
Domestic Purchases: We use GLS Couriers which usually arrives within 2-5 working days. Can take up to 10 working days.
International Purchases may vary.
Ireland Shipping: We charge a flat rate of €5.95. We use GLS which usually arrives within 2-5 working days.
International Shipping: Will automatically calculate at checkout. If you have any queries on international shipping please contact our customer care team here.
Visa/ Master Card/ American Express/ Discover/ Apple Pay/ Venmo / PayPal
At No2moro we work hard to provide you with quality products and service,
however if you are unhappy with your purchase and require a return, items
must be sent back within 14 days of receiving your order. Same rules apply for faulty items.
Items must be returned in the condition they were sent in and must include original packaging and tags attached. We will not refund soiled, marked or worn garments. We will not refund garments with tags removed or damaged or without their original packaging.
Once we have received your returns, inspection will take place before a return can be processed. Any Rewards Points gained through a purchase will be revoked once refunded. The customer is responsible for the delivery of the returned items until it has reached our address and assessed for refund.
Payments for refunds will be provided through the original sale process. You will receive an email notification to inform you this has been completed. Please allow a few working days for Banks to process payment.
Include a fully completed Return Form with your return.
Please note we do not offer exchanges. If you would like a different size/ colour style, you must return your items
for a refund & you can re order your desired products.
Please note that we do not accept Returns on Items in the Discounted Section.
You can download it here
Funds should appear on your bank statement within 2-10 working days. This is out of our control and is up to your card provider.
As a small, independent business we currently don't offer free returns. The cost of return shipping is at the customer’s expense.We recommend returning items through traceable post, as we cannot issued a refund we haven’t received. We also recommend that customers ask for proof of postage at the time of posting returned items.
If you believe that your purchase has a fault, please email our Customer Service team at firstname.lastname@example.org with your order number and the details of the fault. Our team will happily assist you further. Please be aware it is at the discretion of the No2moro team to deem an item faulty (damaged, broken or manufacturer fault).
No2moro currently can't facilitate Exchange requests for different sizes, styles or colours. If you would like a different size/ colour style, you must return your items for a refund & you can re order your desired products.
You can Return items in person under the conditions:
-The return is during the designated times given
-You have completed our Returns Form
-The return must be in person. Any items left outside will not be accepted
Our Click & Collect terms are stated here.