No2moro Customer Care
Returns, made simple.
Need to send something back? You can request a return through your No2moro customer account in just a few steps. Once your return is registered, we'll email you the return address and everything you need to post your parcel.
Start a ReturnSign in with the email address used for your order. No password needed.
Our standard Returns Policy requires items to be sent back within 14 days of delivery.
You'll need to select the items from your order and arrange your own tracked return delivery.
Having trouble? Email hello@no2moro.com.
How to return your order
Everything is handled through your customer account — no downloadable forms or return labels to request.
Open your order
Choose Start a Return, sign in using the email on your order, open Orders and select Return items on the relevant order.
Select your items
Choose the garments and a return reason, then submit. We'll email to acknowledge your request, followed shortly by your Return Approved email with the correct return address.
Post your parcel
Pack the approved items securely, use the address in your approval email, and arrange tracked postage at your own cost. Keep your tracking details until your refund is complete.
What to include in your parcel
Please print your Return Approved email and place it inside the parcel so we can match the garments to your request.
No printer? That's fine. Include a piece of paper with your name and order number instead.
Your full return address is provided in the approval email. We use different return locations depending on where the order was originally delivered.
Our return conditions
All returned garments are inspected on arrival before any refund is issued.
Garment condition
Items must be:
- Unworn and unwashed.
- Free from marks, odours, damage or signs of wear.
- Returned with original tags attached.
- Returned in original packaging.
- Securely packed for transit.
Items that do not meet these conditions may be returned to the customer. Any 2moro's Rewards points earned on a refunded purchase will be removed.
Discounted Outlet & promotions
Discounted Outlet Collection items are final sale under our standard Returns Policy and are excluded from standard change-of-mind returns, subject to statutory rights.
For Buy One Get One Free, free-item, bundle and multi-buy offers, a complete promotional order must be returned for a full refund. Partial returns may have an adjusted refund to reflect items kept and discount terms.
A free promotional item returned alone has no refundable value. Contact Customer Care before posting if you're unsure how a promotion affects your return.
Useful things to know
Return shipping
Customers arrange and pay for return postage for standard change-of-mind returns. Choose a tracked service and retain proof of posting. Returned parcels remain your responsibility until received by No2moro.
Great Britain & international returns
England, Scotland and Wales: Your Return Approved email will provide the correct return address and packing instructions. Please arrange and pay for tracked return postage and retain proof of posting. There is no need to email tracking details unless you need assistance with your parcel.
Other international destinations: Depending on the country and shipping route, customs documentation or additional import-related charges may apply. For standard change-of-mind returns, customers are responsible for any applicable charges, subject to statutory consumer rights. If you are unsure what documentation is required, please contact hello@no2moro.com before sending your parcel.
Refunds
Return approval allows you to send the items back; it does not immediately issue a refund. Once received, we inspect the garments and process any eligible refund to the original payment method. You'll receive an email when the refund has been processed. Please allow up to 10 working days for funds to appear in your account.
Exchanges
We don't offer direct exchanges on fulfilled orders. Please return the original item for a refund and place a new order for the preferred size, colour or style. We recommend reordering promptly where stock is limited.
Faulty, damaged or incorrect items
Please contact hello@no2moro.com before returning these items. Include your order number, a description of the problem and clear photographs where relevant. Where an issue is confirmed, we'll advise on the next step and arrange or reimburse reasonable return costs where applicable.
Older orders or account issues
If your order doesn't appear, the portal shows that an item cannot be returned, or you need help with a return outside the portal window, email hello@no2moro.com with the order number. We'll assess your enquiry individually.
Your consumer rights
Nothing in our Returns Policy affects your statutory consumer rights. Eligible EU consumers can also read about their separate Right of Withdrawal, including how to notify us of withdrawal.
Ready to return something?
Open your account and choose the order you'd like to return.
