Returns
Returns
We hope you are completely satisfied with your No2moro purchase. Where an item is not suitable, it may be returned in accordance with the conditions below.
Returns must be sent back within 14 days of receiving your order.
To help us identify and process your return, please download and complete the No2moro Return Form and include it inside your parcel.
Download Return Form
To process a return, please print and complete a Return Form and include it with your parcel.
Return Conditions
All returned items must be:
- Unworn and unwashed.
- Free from marks, odours, damage or signs of wear.
- Returned with all original tags attached.
- Returned in their original packaging.
- Securely packaged for transit.
All returns are inspected before a refund is approved. Items that do not meet the return conditions may be returned to the customer.
Any 2moro’s Rewards points earned from a refunded purchase will be removed when the refund is processed.
Outlet Collection
Items purchased from the Discounted Outlet Collection are final sale and are not eligible for return.
This is clearly stated on the Outlet Collection page and on the relevant product pages before purchase.
Promotional Offers and Multi-Buy Discounts
Where an order was placed using a promotional offer, the value of any refund will be calculated according to the conditions of that promotion.
This includes:
- Buy One Get One Free offers.
- Free-item promotions.
- Multi-buy discounts.
- Discounted bundles.
The complete promotional order must be returned to receive a full refund.
Where only part of the order is returned, the refund may be adjusted to reflect:
- The full price of the item or items retained.
- The value of any free or discounted item included in the promotion.
Where a free promotional item is returned on its own, no refund will be issued for that item.
Please contact Customer Care before returning a promotional order if you are unsure how your refund will be calculated.
Return Shipping
Customers are responsible for the cost and safe return of their parcel until it reaches No2moro.
We strongly recommend using a secure and trackable delivery service. Please retain your proof of postage and tracking information until your refund has been completed.
No2moro cannot accept responsibility for return parcels that are lost or damaged before reaching our returns address.
International Returns
Customers returning an international order are responsible for completing all customs documentation correctly.
Customers are also responsible for any customs, tax or duty charges associated with a return.
Where an order is refused at delivery because customs, tax or duty charges have not been paid, any return shipping costs or additional charges incurred may be deducted from the refund.
Faulty, Damaged or Incorrect Items
Please contact No2moro Customer Care before returning an item that is faulty, damaged or has been supplied incorrectly.
Include:
- Your order number.
- A description of the issue.
- Clear photographs where relevant.
We will review the issue and advise you of the appropriate next step. Where the item has been supplied incorrectly or is confirmed as faulty or damaged, No2moro will arrange or reimburse reasonable return costs where applicable.
Refunds
Refunds are issued to the original payment method used to place the order.
Once your return reaches us:
- The items will be inspected.
- An approved refund will be issued to the original payment method.
- You will receive an email confirming that the refund has been processed.
After the refund has been issued, please allow up to 10 working days for the funds to appear in your account.
Processing times vary between banks and payment providers and are outside No2moro’s control.
Exchanges
We do not offer direct exchanges after an order has been fulfilled.
Where you require a different size, colour or style, please:
- Return the original item for a refund.
- Place a new order for the item required.
Placing a new order immediately is recommended where stock is limited, as returned items are not reserved during the refund process.
How to Return Your Order
- Ensure the return is sent within 14 days of receiving your order.
- Download and complete the No2moro Return Form.
- Include the completed form inside your parcel.
- Check that every item meets the return conditions above.
- Package the items securely.
- Send the parcel to the returns address shown on the Return Form.
- Retain your proof of postage and tracking information.
Returns Form: No2moro Returns Form
For any questions regarding returns, refunds, or promotional offers, please contact our Customer Care team.
For assistance with a return, refund or promotional order, please contact our Customer Care team.
Consumer Rights
This Returns Policy does not affect your statutory consumer rights.
For further information, please view our Right of Withdrawal page.
