FAQ'S

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Orders placed Monday to Friday are sent out within 24 hours, excluding public holidays.

Domestic Purchases: We use GLS Couriers which usually arrives within 2-5 working days. Can take up to 10 working days.

International Purchases may vary.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Ireland Shipping: We charge a flat rate of €5.95. We use GLS which usually arrives within 2-5 working days.

International Shipping: Will automatically calculate at checkout. If you have any queries on international shipping please contact our customer care team here.

Here are the full details of our Shipping Policy.

Is there free shipping? Is there free shipping?

Yes, we offer free shipping for domestic orders (Rep. of & Northern Ireland) on orders over €100.

Do you ship internationally? Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Your shipping will be calculated at checkout.

Do you ship to my area? Do you ship to my area?

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Please read our Refund policy.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

Eligible Returns must be sent back within 14 days.

How much can I get refunded? How much can I get refunded?

If your Return meets the requirements as stated in our Returns Policy and has passed inspection upon receipt, you will be entitled to a full refund for the item.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free domestic shipping

On all orders over €100.

Worldwide shipping

Ship anywhere, rates available at checkout.

email us at info.no2moro@gmail.com

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