Contact us & FAQs
Get in touch
We aim to get back to you within 24 hours Mon-Fri
Shipping & Orders
When will my order be dispatched?
When will my order be dispatched?
Orders are processed within 24 hours, Monday to Friday.
How long does delivery take?
How long does delivery take?
Once fulfilled, orders are delivered the Next Day across the island of Ireland. International Deliveries vary depending on location. Please contact us if you want to know how long to your country.
Can I track my order?
Can I track my order?
DPD will email/text you once your order is received and is en route to you. If you haven't heard from DPD, please contact us with your order number and we'll be happy to help track it down.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
You can cancel your order as long as it has not been fulfilled by the time you contact us. We can issue exchanges for items that are the same price prior to fulfilment. After fulfilment we cannot cancel or change any orders.
I haven’t received my order — what should I do?
I haven’t received my order — what should I do?
Contact us if your order is taking longer than usual.
Returns & Exchanges
What is your returns policy?
What is your returns policy?
Returns are accepted within 14 days of delivery.
For full details on returns, please see the link: https://no2moro.com/pages/returns
How do I return an item?
How do I return an item?
For full details on returns, please see the link: https://no2moro.com/pages/returns
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
We do not issue exchanges after an order has been fulfilled. You will need to return your order and place a new order for the desired style.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
Returns costs are not covered by No2moro and the responsibility of the customer. We recommend using a tracked shipping method to ensure your return reaches us safely.
When will I receive my refund?
When will I receive my refund?
We assess all returns once a week and will contact you as soon as your return has been inspected. This allows us to thoroughly review your item and process your refund or exchange promptly.
Products & Sizing
How do I choose the right size?
How do I choose the right size?
On each product page there is a "Size & Fit" tab which will recommend the sizing based on the style.
Do your products fit true to size?
Do your products fit true to size?
At No2moro we use a variety of different fabrics which will have different fits. While the majority of products are True to Size, some are more figure hugging while some are more relaxed. Please refer to the Size & Fit Tab on each product page for further information.
What fabrics do you use?
What fabrics do you use?
At No2moro we use a variety of fabrics however we are extremely particular on the quality of fabric - most of our Cotton & Glide Products come from Portugal. Most of our Trousers come from Istanbul. WHile our Modal comes from Delhi and our Atelier Series comes from Changsu
How should I care for my items?
How should I care for my items?
Each product page has an FAQ section which will give you washing instructions based on the individual style.
Will sold-out items be restocked?
Will sold-out items be restocked?
At No2moro the majority of our collections are limited production. Our Core Layering Basics along with a few Trouser styles (Sophie, Juliet, Unity & Remi) are the only constants in our collections.
We believe in constantly innovating and staying ahead of the trend. While we may has a Trouser style repeated for a few years, in eventuality it will be retired for something more modern.
Our Knitwear Collections are never repeated and never restocked.
Payments & Discounts
What payment methods do you accept?
What payment methods do you accept?
We accept all major debit and credit cards, making it easy and secure to complete your purchase. Whether you prefer Visa, Mastercard, American Express, or other leading payment methods, we've got you covered.
Is it safe to pay on your website?
Is it safe to pay on your website?
Your website is protected by Shopify's enterprise-grade security infrastructure, ensuring your data and browsing experience are safeguarded at every step. We process all payments through Stripe, one of the world's most trusted payment platforms, with industry-leading encryption and fraud prevention. Our customers enjoy complete peace of mind — we've maintained a perfect payment security record with zero issues.
Can I use more than one discount code?
Can I use more than one discount code?
Only one discount code can be applied per order. If you have multiple codes, please choose the one that offers you the best value. You'll need to enter your selected code at checkout.
Why isn’t my discount code working?
Why isn’t my discount code working?
It could be a case that the discount code you're trying is expired. Please contact us and we will confirm. Please note that only one discount code can be used per order.
Do you offer gift cards or store credit?
Do you offer gift cards or store credit?
We do not offer store credit however we do sell gift cards.
Please see Gift Cards in the following link - https://no2moro.com/products/no2moro-gift-card?_pos=1&_psq=gift&_ss=e&_v=1.0
Shopping Locally
Where Can I Shop No2moro Locally?
Where Can I Shop No2moro Locally?
No2moro began as a wholesale brand, and we are proud to work with independent boutiques across Ireland and beyond. Contact us with your location and we will recommend the most suitable No2moro stockists near you.
Can You Help Me Find a Specific Style, Size or Colour?
Can You Help Me Find a Specific Style, Size or Colour?
Yes. Send us your location together with the Style, Size and Colour you are looking for. We will use this information to direct you to the stockists most likely to carry a suitable selection.
Do All No2moro Stockists Carry the Full Collection?
Do All No2moro Stockists Carry the Full Collection?
No. Each independent boutique chooses its own selection of Styles, Sizes and Colours, so availability will differ between stockists.
Should I Contact the Boutique Before Visiting?
Should I Contact the Boutique Before Visiting?
Yes. Boutique stock can change regularly, so we recommend contacting the shop directly to confirm that your preferred Style, Size and Colour are available before travelling.
