Right of Withdrawal
Who This Page Applies To
This page applies only to consumers residing in a European Union member state who purchase goods online from No2moro.
It explains the statutory EU right to withdraw from an eligible online purchase. This right is separate from the standard No2moro Returns Policy.
This page does not apply as an EU right to customers outside the European Union, including customers in the United Kingdom, Northern Ireland, the United States and Canada. Customers outside the EU should follow the standard No2moro Returns Policy together with any mandatory consumer rights that apply in their country.
Your Right to Withdraw
Where the EU statutory right of withdrawal applies, you may withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason.
Where one order contains multiple items delivered separately, the 14-day withdrawal period begins when the final item is received.
To exercise this right, you must clearly inform No2moro of your decision to withdraw before the 14-day withdrawal period expires.
How to Exercise Your Right of Withdrawal
You can notify No2moro of your decision by completing the contact form below or by emailing hello@no2moro.com. You can also start a standard return from your No2moro customer account. The contact form and direct email remain available for statutory withdrawal requests, including where an item is not eligible through the self-serve portal.
Please include:
- Your full name.
- The email address used to place the order.
- Your order number.
- The item or items you wish to return.
- The date on which the goods were received.
- A clear statement confirming that you wish to withdraw from the purchase.
You may use the following wording in the message box:
I hereby give notice that I wish to withdraw from my contract of sale for the goods listed below.
You do not have to use this exact wording, provided your message clearly communicates your decision to withdraw.
We will acknowledge receipt of your withdrawal request by email.
Returning the Goods
After notifying No2moro of your decision to withdraw, you must send the goods back without undue delay and no later than 14 days after the date on which you notified us.
The deadline is met where the goods are sent before the 14-day return period expires.
Please follow the return instructions sent to you by email. If you used the customer account portal, the automated Return Approved email will contain your correct return address and the garments registered for return. If you exercised your right of withdrawal using the form below or by direct email, our Customer Care team will provide the return instructions and address.
- Securely package the goods.
- Include a printout of the relevant return email inside the parcel, or a handwritten note with your name and order number if you do not have a printer.
- Send the parcel to the return address provided by email, using a secure tracked service.
- Keep your proof of posting until the refund has been completed.
No separate downloadable No2moro return form is required.
Customers are responsible for the direct cost and safe return of goods sent under the EU right of withdrawal.
No2moro cannot accept responsibility for a return parcel that is lost or damaged before reaching us.
Condition of Returned Goods
You may inspect and try on the goods only to the extent reasonably necessary to establish their nature, characteristics and fit.
You may be responsible for any reduction in value caused by handling beyond what would reasonably be permitted when examining an item in a shop.
Goods should be returned:
- Unworn and unwashed.
- Free from marks, odours, damage or signs of wear.
- With all original tags attached where possible.
- In their original packaging where available.
- Carefully and securely packaged for transit.
All returned goods will be inspected before the refund is completed.
Refunds
Where a valid EU right of withdrawal has been exercised, No2moro will refund:
- The price paid for the returned goods.
- The cost of the least expensive standard delivery service offered for the order.
Where you selected a more expensive or enhanced delivery service, the additional delivery cost will not be refunded.
Refunds will be issued to the original payment method. No fee will be charged by No2moro for processing the refund.
No2moro may withhold the refund until:
- The returned goods have been received; or
- You provide evidence that the goods have been sent back,
whichever occurs first.
Once the applicable requirements have been met, the refund will be processed without undue delay. Your bank or payment provider may require additional working days to display the funds in your account.
Discounted and Outlet Goods
The EU statutory right of withdrawal is separate from the standard No2moro Returns Policy.
Where the EU right of withdrawal applies to an eligible online purchase, an item is not automatically excluded solely because it was purchased at a discounted or Outlet price.
The item must still be returned within the required timeframe and in a condition consistent with the requirements explained on this page.
Exceptions
The EU right of withdrawal does not apply where a recognised legal exception applies.
This may include:
- Goods made to the customer’s specifications.
- Clearly personalised goods.
- Sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken.
- Other products or contracts that are legally exempt from the right of withdrawal.
Faulty, Damaged or Incorrect Goods
The EU right of withdrawal is separate from your rights where goods are faulty, damaged, incorrectly supplied or not as described.
Please contact No2moro Customer Care directly if there is a problem with an item you have received. Include your order number, a description of the issue and clear photographs where relevant.
Submit Your Withdrawal Request
To notify us of your decision to withdraw, complete the form below or email hello@no2moro.com before the applicable 14-day withdrawal period expires. The self-serve portal is an additional route for standard returns, not a requirement for exercising statutory withdrawal rights.
Include your order number, the goods being returned, the date on which they were received and a clear statement confirming that you wish to withdraw from the purchase.
We aim to acknowledge withdrawal requests within one working day, Monday to Friday.
Important Geographical Limitation
This page relates specifically to the statutory EU right of withdrawal for consumers residing in a European Union member state.
It does not create an additional EU withdrawal right for customers outside the European Union. Customers outside the EU should refer to the standard No2moro Returns Policy and any mandatory consumer rights that apply in their country.
Withdraw
Eligible EU consumers can notify us of their decision to withdraw within 14 days from delivery (or delivery of the last item where goods arrive separately). Please complete the form below, including your order number and the items concerned. You can also email hello@no2moro.com.
For a standard return, you can instead start a return through your No2moro account.
