Contact us & FAQs
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Shipping & Orders
When will my order be dispatched?
When will my order be dispatched?
Orders are normally processed within 24 hours, Monday to Friday. Orders placed during weekends or public holidays will be processed on the next working day.
Parcels are collected around midday.
How long does delivery take?
How long does delivery take?
Once your order has been fulfilled, delivery across Ireland and Northern Ireland normally takes one working day.
International delivery times vary depending on the destination. Please contact us before ordering if you would like an estimated delivery time for your country.
Can I track my order?
Can I track my order?
Yes. DPD will send tracking information by email or text once your parcel is on its way.
Please contact us with your order number if you have not received tracking information or require assistance with a delivery.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
We can cancel or amend an order provided it has not already been fulfilled.
Before fulfilment, we may also be able to replace an item with another item of the same value. Once an order has been fulfilled, it cannot be changed or cancelled through our dispatch system.
Please contact us as soon as possible and include your order number.
I haven’t received my order — what should I do?
I haven’t received my order — what should I do?
Please contact us with your order number and Eircode if your delivery is taking longer than expected. We will review the tracking information and assist you.
Returns & Exchanges
What is your returns policy?
What is your returns policy?
Returns are accepted within 14 days of delivery.
For full details on returns, please see the link: https://no2moro.com/pages/returns
How do I return an item?
How do I return an item?
Please complete the No2moro Return Form and include it inside your parcel where possible. Including the form helps us identify and process your return.
Full instructions and the Return Form are available on our Returns page.
For full details on returns, please see the link: https://no2moro.com/pages/returns
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
We do not offer direct exchanges after an order has been fulfilled.
Please return the original item for a refund and place a new order for the required size, colour or style.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
Customers are responsible for the cost and safe return of change-of-mind purchases.
We recommend using a secure, tracked delivery service and retaining your proof of postage until your refund has been completed.
Where an item is faulty, damaged or supplied incorrectly, please contact us before returning it.
When will I receive my refund?
When will I receive my refund?
Returns are inspected after they arrive with us. We assess Returns once a week. Once your return has been approved, the refund will be issued to your original payment method and you will receive a confirmation email.
Your bank or payment provider may then require several working days to show the funds in your account.
Products & Sizing
How do I choose the right size?
How do I choose the right size?
Each product page includes a Size & Fit section with guidance specific to that style and fabric.
You can also use our Size Guide to compare No2moro UK sizes with corresponding US and EU sizes.
Size Guide - https://no2moro.com/pages/master-size-chart
Do your products fit true to size?
Do your products fit true to size?
Fit varies depending on the fabric and design.
Some No2moro styles are figure-hugging, some have a neat fit and others are more relaxed. Please review the Size & Fit information on the individual product page before selecting your size.
This is better than saying that the majority of products are “true to size,” because that phrase does not give sufficient guidance across Glide, Cotton, trousers and relaxed styles.
What fabrics do you use?
What fabrics do you use?
We carefully select fabrics for their comfort, quality, fit and durability.
Our collections include specialist Glide, stretch Cotton, Modal, Denim and Tencel fabrics. The fabric composition and country of production are shown on each individual product page.
How should I care for my items?
How should I care for my items?
Care instructions are provided on the individual product page and on the care label attached to the garment.
Please follow the instructions for the specific style, as care requirements can vary by fabric.
Will sold-out items be restocked?
Will sold-out items be restocked?
Our core Layering and Cotton essentials are designed to be reordered throughout the year, although individual colours and sizes may temporarily sell out.
Most seasonal trousers, knitwear and limited-production styles are not automatically restocked once sold out.
Please contact us about a specific style, colour or size and we will confirm whether a restock is expected.
Payments & Discounts
What payment methods do you accept?
What payment methods do you accept?
We accept major debit and credit cards, together with any additional payment methods displayed at checkout.
Is it safe to pay on your website?
Is it safe to pay on your website?
Yes. Payments are completed through secure Shopify Checkout, which uses PCI-compliant payment infrastructure.
No2moro does not directly handle or retain your complete card details.
Shopify describes its checkout as secure and states that Shopify stores are PCI-compliant by default.
Can I use more than one discount code?
Can I use more than one discount code?
Only one discount code can be applied to an order.
Where you have more than one available code, please select the code that gives you the best value and save the other code for a future purchase.
Why isn’t my discount code working?
Why isn’t my discount code working?
A discount code may not work if:
- It has expired.
- It has already been used.
- It only applies to selected products.
- Another discount has already been applied.
- The order does not meet the conditions of the offer.
Only one discount code can be used per order. Please contact us with the code and a screenshot of your basket if you require assistance.
Do you offer gift cards or store credit?
Do you offer gift cards or store credit?
We do not currently offer store credit.
No2moro gift cards are available online and can be used towards a future purchase. - https://no2moro.com/products/no2moro-gift-card
Shopping Locally
Where Can I Shop No2moro Locally?
Where Can I Shop No2moro Locally?
No2moro began as a wholesale brand, and we are proud to work with independent boutiques across Ireland and beyond.
Contact us with your location and we will recommend the most suitable No2moro stockists near you.
Can You Help Me Find a Specific Style, Size or Colour?
Can You Help Me Find a Specific Style, Size or Colour?
Yes. Send us your location together with the style, size and colour you are looking for.
We will use this information to direct you to the stockists most likely to carry a suitable selection.
Do All No2moro Stockists Carry the Full Collection?
Do All No2moro Stockists Carry the Full Collection?
No. Each independent boutique chooses its own selection of styles, sizes and colours, so availability differs between stockists.
Should I Contact the Boutique Before Visiting?
Should I Contact the Boutique Before Visiting?
Yes. Boutique stock can change regularly, so we recommend contacting the shop directly to confirm that your preferred style, size and colour are available before travelling.
